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How Ruby Can Help Remote Employees
We’ve come a long way from being tethered to a desk by a landline and bulky typewriter. We now have mobile phones and laptops that allow us to get work done wherever we happen to be, wherever...
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How a Virtual Receptionist Service Can Bring out Your Inner Don Draper
Photo by Jonathan Mueller If you’re an ad exec or work for a creative agency these days, you may covet Don Draper of AMC Mad Men‘s coolness factor. He’s slick, he’s hip, he says all the right things....
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5 Reasons Ruby’s Virtual Receptionist Service is the Perfect Fit for...
Thankfully, our receptionists send messages in plain old English, not binary Ruby® gets technology. Our virtual receptionist service uses advanced, customized software coupled with old-fashioned smarts...
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3 Steps to Becoming a Networking Rockstar
The holiday season is upon us and you know what that means—mingling and making new connections at holiday parties! Of course, creating connections can be tough if you’re an introvert or struggle with...
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Avoid a Hectic Holiday with a Little Help from Ruby
The snow is falling, the bird is in the oven, and your tickets are booked. Yes, the holidays are here and while you may be taking a break, your business doesn’t have to. No matter what your plans,...
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“Jingle All the Way” with Holiday Hold Music!
Set the tone for a cheery conversation and have callers exclaiming “It’s A Wonderful Life!”, by adding our free holiday hold music to your account today! When our cheerful virtual receptionists are...
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Master the Art of the Holiday Card
“Have you heard from Ruby?” “Ruby will take care of that.” These are common phrases around Wall Street Greetings this time of year, as Ruby is a friend and teammate as we barrel through our busy...
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Treat Yourself to a Conversation Makeover
At Ruby, we believe in delivering world-class customer service. When we interact with our callers and clients over the phone we’re determined not only to help, but to create a positive experience for...
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WOW Story of the Month: A Very Sweet 16
At Ruby, our virtual receptionists strive to make meaningful connections over the phone every day, but it’s not often we get the opportunity to meet our clients face-to-face. Naturally, we jump at the...
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Client Spotlight: Red Carpet Learning Systems
When we began answering calls for Red Carpet Learning Systems in 2010, we didn’t know we had found a kindred spirit in Founder and CEO, Donna Cutting. Like Ruby, Donna has a passion for customer...
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4 Tips for Creating Community During the Holidays
The holiday season is well upon us! Doesn’t it always seem like it sneaks up out of nowhere? This time of year brings equal measure joy and stress, so with that in mind we’ve compiled a handful of...
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The Story of Rubyland
Winter can be a tough time of year for employee morale. The days are shorter, mornings are darker, and the weather outside is anything but cheery. It is the perfect time to kick your employee...
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Kick the Multitasking Habit To Increase Productivity
We’re all guilty of it. You’re probably doing it right now—skimming your email and stopping to answer an employee’s question—as you attempt to read this post. MULTITASKING—the great myth of the 21st...
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5 Hacks to Start Your Day Off Right
The way your morning goes can have a real impact on your day—and your productivity. These five simple habits will kick start your day: 1. Put things in their place. What’s the saying? “Clean house,...
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How to Overcome Your To-Do List Anxiety
One of the great ironies of the modern workplace is how much time we spend trying to make our systems work for us rather than against us. So often, the systems meant to help us instead leave us...
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Client Spotlight: New Wings Counseling
Life can throw you all sorts of curve balls and, sometimes, you just need someone to remind you it doesn’t have to be so hard. This is what motivated Jenise Harmon to start her business, New Wings...
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Ruby Founder & CEO to Host February’s EO Talks
Taking the “road less traveled” as an entrepreneur or small business owner doesn’t have to be a lonely venture—particularly when there are others who can offer advice from the lessons they’ve learned...
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WOW Story: Tackling the Midweek Slump
This WOW story begins, as many at Ruby do, with a phone call. It was a typical Wednesday when receptionist Peggy received a call for Ruby client Pam. Before taking the call, Pam asked Peggy how she...
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5 Positive Phrases You Should Steal
Words are powerful. They can create connections or put distance between folks; they can result in appreciation or frustration. At Ruby, we’ve found careful and positive phrasing leads to gratifying...
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Plan Your Year with Insights from Ruby’s Data
Call data is the backbone of an organization like Ruby, where we look to the information to help direct staffing and ensure we’re providing the best experience for callers. In addition to keeping Ruby...
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